My customer is using ARC Console version 4.1.3 with CCM 4.2.3.
Now the customer is going to upgrade the CCM from 4.2.3 to 6.1.3. We have done following steps in the ARC console but failed, please advise.
1. Uninstall the old TSP driver
2. Install new TSP driver from CCM 6.1.3
The corresponding CTI route point and CTI ports do not successfully registered with CCM 6.1.3.
May I ask for your help how to fix this problem?
thanks a lot