web login failed on cue

Answered Question
Apr 20th, 2009
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dears,

i am trying to initialize cisco unity express to connect it to call manager express, but when i enter to configure callManager. and enter the web username and password and JTAPI user the following is displayed:

saved successful

web login failed. Error while determining CCM version -1

JTAPI login failed. Error while determining CCM version -1


can anyone help??

Thanks

Correct Answer by Rob Huffman about 8 years 1 week ago

Hi Moustpha,


Yes, this should show (when integrating with CME);


Application mode: CME or CCME


You can download the proper license for CME from the page I linked on the first post :)


Hope this helps!

Rob

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Rob Huffman Mon, 04/20/2009 - 04:27
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Hi Moustapha,



Here are some examples of where I think this went wrong. You may be trying to use the wrong License file;


For Callmanager (which I think you have used)


cue-vm-license_12mbx_ccm_3.0.2.pkg


License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE.



For Callmanager Express - CME (which I think you need)


cue-vm-license_12mbx_cme_3.0.2.pkg


License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager Express. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE


From this link;


http://www.cisco.com/cgi-bin/tablebuild.pl/cue-302-licenses



Hope this helps!

Rob



Mustafa Al Housami Mon, 04/20/2009 - 05:02
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Hi Rob,

I have the following licenses:



CUE#sh software licenses

Installed license files:

- voicemail_lic.sig : ENGINEERING 12 MAILBOX LICENSE


Core:

- Application mode: CCM

- Total usable system ports: 6


Voicemail/Auto Attendant:

- Max system mailbox capacity time: 840

- Default # of general delivery mailboxes: 5

- Default # of personal mailboxes: 12


- Max # of configurable mailboxes: 17


Interactive Voice Response:

- Max # of IVR sessions: Not Available


Languages:

- Max installed languages: 1

- Max enabled languages: 1




Does this line "Application mode: CCM" means that i have the wrong license.

If not how can i check which license file am i using?

Your reply is really appreciated


Thanks


Correct Answer
Rob Huffman Mon, 04/20/2009 - 05:12
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Hi Moustpha,


Yes, this should show (when integrating with CME);


Application mode: CME or CCME


You can download the proper license for CME from the page I linked on the first post :)


Hope this helps!

Rob

Mustafa Al Housami Mon, 04/20/2009 - 05:52
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i downloaded the license

cue-vm-license_12mbx_cme_7.0.1.pkg

and it solved the problem, but i am not able to add a voice-mail application, and it is displaying:

Error: operation not allowed with this current installed license


Please advice


Moustafa



Abdo Ahmed Sale... Wed, 01/11/2012 - 22:27
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Hi Moustafa

The license can't be change between CCM and CME support without a fresh install of the Cisco Uinty software.


Thanks

Alkaff

paolo bevilacqua Thu, 01/12/2012 - 11:39
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Abdo Ahmed Saleh Al-Kaf wrote:


The license can't be change between CCM and CME support without a fresh install of the Cisco Uinty software.


Incorrect. With recent CUE versions, mode can be changed with GUI.

Administration -> Control Panel -> Call Agent Integration.

vinhnguyen Fri, 09/23/2011 - 15:55
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Hi Rob


I have a similar issues between CUE 8.5 with CUCM 8.5.  All I have as permanent license is 16 ports because I am using the system as auto attendant.  I have no voicemail license.  Would having no voicemail license cause the issue?

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