web login failed on cue

Answered Question
Apr 20th, 2009

dears,

i am trying to initialize cisco unity express to connect it to call manager express, but when i enter to configure callManager. and enter the web username and password and JTAPI user the following is displayed:

saved successful

web login failed. Error while determining CCM version -1

JTAPI login failed. Error while determining CCM version -1

can anyone help??

Thanks

I have this problem too.
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Correct Answer by Rob Huffman about 4 years 12 months ago

Hi Moustpha,

Yes, this should show (when integrating with CME);

Application mode: CME or CCME

You can download the proper license for CME from the page I linked on the first post :)

Hope this helps!

Rob

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Rob Huffman Mon, 04/20/2009 - 04:27

Hi Moustapha,

Here are some examples of where I think this went wrong. You may be trying to use the wrong License file;

For Callmanager (which I think you have used)

cue-vm-license_12mbx_ccm_3.0.2.pkg

License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE.

For Callmanager Express - CME (which I think you need)

cue-vm-license_12mbx_cme_3.0.2.pkg

License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with Cisco Unified CallManager Express. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE

From this link;

http://www.cisco.com/cgi-bin/tablebuild.pl/cue-302-licenses

Hope this helps!

Rob

moustafah Mon, 04/20/2009 - 05:02

Hi Rob,

I have the following licenses:

CUE#sh software licenses

Installed license files:

- voicemail_lic.sig : ENGINEERING 12 MAILBOX LICENSE

Core:

- Application mode: CCM

- Total usable system ports: 6

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 840

- Default # of general delivery mailboxes: 5

- Default # of personal mailboxes: 12

- Max # of configurable mailboxes: 17

Interactive Voice Response:

- Max # of IVR sessions: Not Available

Languages:

- Max installed languages: 1

- Max enabled languages: 1

Does this line "Application mode: CCM" means that i have the wrong license.

If not how can i check which license file am i using?

Your reply is really appreciated

Thanks

Correct Answer
Rob Huffman Mon, 04/20/2009 - 05:12

Hi Moustpha,

Yes, this should show (when integrating with CME);

Application mode: CME or CCME

You can download the proper license for CME from the page I linked on the first post :)

Hope this helps!

Rob

moustafah Mon, 04/20/2009 - 05:52

i downloaded the license

cue-vm-license_12mbx_cme_7.0.1.pkg

and it solved the problem, but i am not able to add a voice-mail application, and it is displaying:

Error: operation not allowed with this current installed license

Please advice

Moustafa

akaff1234 Wed, 01/11/2012 - 22:27

Hi Moustafa

The license can't be change between CCM and CME support without a fresh install of the Cisco Uinty software.

Thanks

Alkaff

Paolo Bevilacqua Thu, 01/12/2012 - 11:39

Abdo Ahmed Saleh Al-Kaf wrote:

The license can't be change between CCM and CME support without a fresh install of the Cisco Uinty software.

Incorrect. With recent CUE versions, mode can be changed with GUI.

Administration -> Control Panel -> Call Agent Integration.

vinhnguyen Fri, 09/23/2011 - 15:55

Hi Rob

I have a similar issues between CUE 8.5 with CUCM 8.5.  All I have as permanent license is 16 ports because I am using the system as auto attendant.  I have no voicemail license.  Would having no voicemail license cause the issue?

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