UCCE CAD 7.2 - High Priority Chat

Unanswered Question
Apr 20th, 2009

Is there a way to make "high priority" the default when using chat in CAD?

I have this problem too.
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david.macias Mon, 04/20/2009 - 11:53

look at the Desktop Admin Guide for 7.1 pg 148, it seems like you set up a button on the agent desktop to send a high priority message to the supervisor. other than that, I don't see much else you can do.

david

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