Hi. I have configured my UCCX to record incoming calls. I have a server with 2 NICs, one of them is configured for Monitoring and Recording (it's connected to a SPAN switch port).
I've been trying to record calls in two ways:
- automatically via WorkFlow;
- by pressing Start Record button in CSD;
No matter how I try to record them, the calls seem to be recorded. When I open Supervisor Record Viewer, I can see a lot of recroded calls. But when I try to play them - I hear silence. If I choose Play and Save, I have a .wav file saved on my PC, that seems not to be empty. The size of the file is big enough (about 900Kbyte for 1 minute call). But when I try to play that file on Windows Media Player - I hear only silence again.
So, it looks like that CRS captures VoIP traffic pretty well, saves calls, but why I can't hear a thing?
Does anyone have an experience in solving such a problem?