Multiple Call Handling on UCCX

Unanswered Question
Apr 20th, 2009
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Is Multiple Call Handling available on UCCX? This is where an ACD agent can put an ACD call on hold, then push a button to get ANOTHER ACD call from queue. Very helpful when you just told the first caller to reboot their server and now you have 5 minutes to kill.

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Chris Deren Mon, 04/20/2009 - 11:40
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No this is not available in UCCX, only one contact at a time can be handled by ACD line. Your only solution would be to transfer that call to another line.




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