I've configured a 7931 phone with one line (and have allowed a maximum of 2 calls with a busy trigger of 1).
I'm trying to work out how to toggle between two calls that in the following scenario:
Incoming call on line 1.
Call is answered and then transfered using the transfer key.
New call is started to internal extension number, but I then need to put the call on hold to retrieve further information from the original caller.
I put the 2nd call on hold but am unable to select the original call to resume it.
Sounds complicated, but very easy on the 7941/7961 models - think I'm missing something very basic?
Thanks in advance, Jenny