Can't access CUE from browser

Answered Question
Apr 21st, 2009

I have a problem in that I can't get any more than the first screen (and probaly half of that) at http://<IP>/ccme.html

I get a prompt for password but then all of the menus are blank. See attached.

I fear it may be due to an incomplete upgrade to 7.1 performed with CCA.

I have since tried to re-upgrade but the transfer always errors... no tftp, ftp or firewall on the laptop, but still a problem.

I have given up on CCA as I have found that once I have made some changes using CLI, CCA is very unhappy... I guess its because I have done something that it does not 'approve of' but the system (ex CUE web interface) is working for me. I did intend to carry on with just the web interface, but then found this issue.

Basically I don't know if I should do the factory reset on CUE as per the video on this site.. or if that will land me in more trouble.

Or is there a reinstall method for CUE without using CCA (i.e. just from the CLI).

Not sure if its a config issue (doubt it as this is the first time I fired up the web interface) of if it is 'half' upgraded.

Looks to me like not all of the files ended up getting copied.

P.S. I have made the change in the startup config to locate the gui files at flash:/GUI (yes, uppercase).

Any suggestions greatly received.

Attachment: 
I have this problem too.
0 votes
Correct Answer by Marcos Hernandez about 7 years 7 months ago

Can you get rid of that route you added, make the UC500 LAN IP the default gateway for your computer and try again?

Marcos

Correct Answer by Marcos Hernandez about 7 years 7 months ago

Your PC can be directly connected, but it is all about which default gateway it is using. If the UC500 is the default gateway, which it is not, this should work. Can you try manually overriding that on your PC?

Marcos

Correct Answer by jorgediaz77 about 7 years 7 months ago

I ran into a similar problem and it was a routing issue on my local LAN. We are not using the UC unit as our firewall/router for our data network so when we tried to get to 10.1.10.1 it would try to route that traffic through our firewall. Our solution was to add a route for 10.1.1.10 to point to the Data side IP of the UC500 in our firewall. Not sure how your data side is set up but maybe this can help.

Firewall route

route 10.1.10.1 to host 192.168.1.151

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Marcos Hernandez Tue, 04/21/2009 - 11:33

Try pointing your browser to the CUE IP 10.1.10.1 (default) and let us know what you find.

Thanks,

Marcos

dataIP Tue, 04/21/2009 - 14:18

Hi Marcos,

I am working remotely at the moment, but looks like no response from 10.1.10.1 on port 80

(and the IP is unchanged from default).

interface Integrated-Service-Engine0/0
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2

Marcos Hernandez Tue, 04/21/2009 - 14:22

This IP will only be accessible when you are local, not over the WAN (since it is private).

Thanks,

Marcos

dataIP Tue, 04/21/2009 - 14:32

Will check when I get in tomorrow to be certain...

But, I am actually logged in (via ssh) to a linux server on the local network and telnetting to port 80 of 10.1.10.1 from there. I do get a response from port 80 at the 192.168.0.132 address which is the local LAN address of the UC520 using the same method.

Again, will check tomorrow to be 100%

Thanks.

dataIP Wed, 04/22/2009 - 01:07

Just confirming that I can't connect to 10.1.10.1 with a browser whilst on the local LAN. Also can't ping that address.

Anonymous (not verified) Wed, 04/22/2009 - 08:15

Do you show a route statement from the CME to the CUE IP address?

The statement ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0

should appear after your final BVI interface in your config. 

If you can't ping the CUE module from a telnet session to the UCM 250 after verifying

the route statement, there is a good chance the CUE module is hung. Try power recycling

the box after saving your config.

Also, for an integrated  CME/CUEsetup, merely point your web browser at the IP address of the CUE module,

and don't type anything after the address. ie. http://10.1.10.1

dataIP Wed, 04/22/2009 - 08:39

Hi,

Yes, I have the route statement (see below), also I have now powercycled the box, but still the same.

Just to clarify, I do see a web server at the private address, but its just not functional... all of the links return nothing. (See attached image in the 1st post).

Again just to clarify.. if I have a telnert session to the UC520 then I CAN ping 10.1.10.1

If I am on another box on the local LAN, then I can't ping that address (which I actually think is correct).

interface Vlan1
ip address 192.168.0.132 255.255.255.0
ip helper-address 192.168.0.128
ip virtual-reassembly
!
interface Vlan100
ip address 10.1.1.1 255.255.255.0
ip nat inside
ip virtual-reassembly
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.0.254
ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
!
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/GUI

Correct Answer
jorgediaz77 Wed, 04/22/2009 - 08:42

I ran into a similar problem and it was a routing issue on my local LAN. We are not using the UC unit as our firewall/router for our data network so when we tried to get to 10.1.10.1 it would try to route that traffic through our firewall. Our solution was to add a route for 10.1.1.10 to point to the Data side IP of the UC500 in our firewall. Not sure how your data side is set up but maybe this can help.

Firewall route

route 10.1.10.1 to host 192.168.1.151

Marcos Hernandez Wed, 04/22/2009 - 08:51

This was going to be my next recommendation. Thanks Jorge.

If the UC500 is not the default gateway for your PC, then that explains why you can't reach the CUE module from the LAN side.

Marcos

dataIP Wed, 04/22/2009 - 09:17

Just added the following to our PIX config

route inside 10.1.10.1 255.255.255.255 192.168.0.132 1

But no different.

We do see the first screen of CUE... looking again its all of the links that come up with javascript:void(0) when hovered over.

Oddly, if i just type the IP into the browser (without the ccme.html) I get the following;

Cisco Systems

Accessing Cisco UC520-8U-4FXO-K9 "mercury"

Show diagnostic log - display the diagnostic log.
Monitor the router - HTML access to the command line interface at level 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15
Connectivity test - ping the nameserver.

Show tech-support - display information commonly needed by tech support.
Extended Ping - Send extended ping commands.

Help resources

  1. CCO at www.cisco.com - Cisco Connection Online, including the Technical Assistance Center (TAC).
  2. [email protected] - e-mail the TAC.
  3. 1-800-553-2447 or +1-408-526-7209 - phone the TAC.
  4. [email protected] - e-mail the HTML interface development group.
Marcos Hernandez Wed, 04/22/2009 - 09:22

Can you tryt with Firefox instead ( I am assuming you are using IE). Also, please post a "show flash"

Marcos

dataIP Wed, 04/22/2009 - 09:33

Hi Marcos,

As it happens, its already Firefox ... but I did also try with IE and got the same result.

mercury#sho flash
-#- --length-- -----date/time------ path
1          660 Oct 5 2007 19:35:38 +01:00 vlan.dat
2     29252076 Apr 4 2009 00:01:58 +01:00 uc500-advipservicesk9-mz.124-22.YB
3            0 Apr 4 2009 00:02:00 +01:00 phones
4            0 Apr 4 2009 00:02:00 +01:00 phones/3951
5            0 Apr 4 2009 00:02:00 +01:00 phones/521_524
6            0 Apr 4 2009 00:02:00 +01:00 phones/525
7            0 Apr 4 2009 00:02:00 +01:00 phones/7902
8            0 Apr 4 2009 00:02:00 +01:00 phones/7906_7911
9            0 Apr 4 2009 00:02:02 +01:00 phones/7914
10           0 Apr 4 2009 00:02:02 +01:00 phones/7915
11           0 Apr 4 2009 00:02:02 +01:00 phones/7916
12           0 Apr 4 2009 00:02:02 +01:00 phones/7921
13           0 Apr 4 2009 00:02:02 +01:00 phones/7925
14           0 Apr 4 2009 00:02:02 +01:00 phones/7931
15           0 Apr 4 2009 00:02:04 +01:00 phones/7936
16           0 Apr 4 2009 00:02:04 +01:00 phones/7937
17           0 Apr 4 2009 00:02:04 +01:00 phones/7940_7960
18           0 Apr 4 2009 00:02:04 +01:00 phones/7941_7961
19           0 Apr 4 2009 00:02:06 +01:00 phones/7942_7962
20           0 Apr 4 2009 00:02:06 +01:00 phones/7945_7965
21           0 Apr 4 2009 00:02:06 +01:00 phones/7970_7971
22           0 Apr 4 2009 00:02:06 +01:00 phones/7975
23           0 Apr 7 2009 11:25:56 +01:00 its
24         115 Apr 14 2009 18:27:34 +01:00 its/SEPDEFAULT.cnf
25        3406 Apr 14 2009 18:27:34 +01:00 its/XMLDefault.cnf.xml
26        1137 Apr 14 2009 18:27:34 +01:00 its/SEP000C30E32298.cnf.xml
27        1135 Apr 14 2009 18:27:34 +01:00 its/SEP001280A7B645.cnf.xml
28         636 Apr 14 2009 18:27:34 +01:00 its/SEP00E075244B3C.cnf.xml
29        1397 Apr 14 2009 18:27:36 +01:00 its/SEP000532FF71C6.cnf.xml
30        1397 Apr 14 2009 18:27:36 +01:00 its/SEP000D6527B77A.cnf.xml
31        1522 Apr 14 2009 18:27:36 +01:00 its/SEP0015FAB8F4F1.cnf.xml
32        1152 Apr 22 2009 16:31:00 +01:00 its/united_kingdom_7960-tones.xml
33         903 Apr 22 2009 16:31:00 +01:00 its/united_states_7960-tones.xml
34        8777 Apr 22 2009 16:31:00 +01:00 its/united_states_7960-font.xml
35        1313 Apr 22 2009 16:31:00 +01:00 its/united_states_7960-kate.xml
36       19750 Apr 22 2009 16:31:00 +01:00 its/united_states_7960-dictionary.xml
37        2740 Apr 22 2009 16:31:00 +01:00 its/united_states_SCCP-dictionary.xml
38       33162 Apr 3 2009 17:25:32 +01:00 config-20090403.cfg
39    28245351 Feb 3 2007 08:20:42 +00:00 dataIP-MOH.wav
40       20869 Feb 9 2009 17:59:40 +00:00 UC520-8U-4FXO-K9-factory-7.1.0.cfg
41           0 Apr 7 2009 15:09:58 +01:00 autoattendant
42       94503 Dec 21 2007 01:02:50 +00:00 autoattendant/AA_SBCS_v01.aef
43       96166 Mar 22 2008 03:43:56 +01:00 autoattendant/AA_SBCS_v02.aef
44       15891 Apr 26 2007 22:30:46 +01:00 autoattendant/AA_transfer.aef
45           0 Apr 7 2009 15:09:58 +01:00 bacdprompts
46       75650 Oct 27 2006 00:11:18 +01:00 bacdprompts/en_bacd_allagentsbusy.au
47       83291 Oct 27 2006 00:11:18 +01:00 bacdprompts/en_bacd_disconnect.au
48       63055 Oct 27 2006 00:11:18 +01:00 bacdprompts/en_bacd_enter_dest.au
49       37952 Oct 27 2006 00:11:18 +01:00 bacdprompts/en_bacd_invalidoption.au
50      496521 Oct 27 2006 00:11:20 +01:00 bacdprompts/en_bacd_music_on_hold.au
51      123446 Oct 27 2006 00:11:20 +01:00 bacdprompts/en_bacd_options_menu.au
52       42978 Oct 27 2006 00:11:20 +01:00 bacdprompts/en_bacd_welcome.au
53       34794 Oct 27 2006 00:11:20 +01:00 bacdprompts/en_bacd_xferto_operator.au
54           0 Apr 7 2009 15:10:02 +01:00 CCA
55         616 Feb 10 2009 02:57:26 +00:00 CCA/Key_Phoneloads.csv
56        2103 Jan 21 2009 20:37:38 +00:00 CCA/supportedphonetable.csv
57         367 Nov 22 2008 03:22:00 +00:00 CCA/UC500_CCA_Dir_7.1.0.txt
58           0 Apr 7 2009 15:10:04 +01:00 Desktops
59      131470 Aug 26 2003 21:57:44 +01:00 Desktops/CampusNight.png
60       80565 Aug 26 2003 21:46:06 +01:00 Desktops/CiscoFountain.png
61        8156 Jun 22 2008 03:19:30 +01:00 Desktops/CiscoLogo.png
62      138278 Sep 8 2003 01:44:18 +01:00 Desktops/Fountain.png
63      109076 Sep 8 2003 01:28:46 +01:00 Desktops/MorroRock.png
64      108087 Sep 2 2003 21:04:04 +01:00 Desktops/NantucketFlowers.png
65       10820 Aug 26 2003 22:43:00 +01:00 Desktops/TN-CampusNight.png
66        9657 Aug 26 2003 22:42:34 +01:00 Desktops/TN-CiscoFountain.png
67        2089 Jun 22 2008 03:19:26 +01:00 Desktops/TN-CiscoLogo.png
68        7953 Sep 8 2003 01:52:30 +01:00 Desktops/TN-Fountain.png
69        7274 Sep 8 2003 01:57:56 +01:00 Desktops/TN-MorroRock.png
70        9933 Sep 2 2003 21:05:50 +01:00 Desktops/TN-NantucketFlowers.png
71           0 Apr 7 2009 15:10:08 +01:00 Desktops/320x216x16
72         651 Sep 28 2008 22:10:38 +01:00 Desktops/320x216x16/List.xml
73           0 Apr 7 2009 15:10:08 +01:00 Desktops/320x212x16
74         651 Sep 28 2008 22:10:26 +01:00 Desktops/320x212x16/List.xml
75           0 Apr 7 2009 15:10:08 +01:00 Desktops/320x212x12
76         651 Sep 28 2008 22:10:06 +01:00 Desktops/320x212x12/List.xml
77           0 Apr 7 2009 15:10:08 +01:00 GUI
78        4118 Jan 29 2009 00:39:02 +00:00 GUI/admin_user.html
79      664796 Jan 16 2009 00:38:40 +00:00 GUI/admin_user.js
80        1029 Jan 16 2009 00:38:40 +00:00 GUI/CiscoLogo.gif
81         651 Feb 16 2009 23:24:06 +00:00 GUI/CME_GUI_README.TXT
82         953 Jan 16 2009 00:38:40 +00:00 GUI/Delete.gif
83       16948 Jan 16 2009 00:38:40 +00:00 GUI/DOM.JS
84         864 Jan 16 2009 00:38:40 +00:00 GUI/downarrow.gif
85        6315 Jan 16 2009 00:38:42 +00:00 GUI/ephone_admin.html
86        4558 Jan 16 2009 00:38:42 +00:00 GUI/LOGOHOME.GIF
87        3978 Jan 16 2009 00:38:42 +00:00 GUI/normal_user.html
88       80123 Jan 16 2009 00:38:42 +00:00 GUI/normal_user.js
89        1347 Jan 16 2009 00:38:42 +00:00 GUI/Plus.gif
90         843 Jan 16 2009 00:38:42 +00:00 GUI/SXICONAD.GIF
91         174 Jan 16 2009 00:38:42 +00:00 GUI/Tab.gif
92        2493 Jan 16 2009 00:40:28 +00:00 GUI/telephony_service.html
93         870 Jan 16 2009 00:38:42 +00:00 GUI/UPARROW.GIF
94       10230 Jan 16 2009 00:38:42 +00:00 GUI/xml-test.html
95        3493 Jan 16 2009 00:38:42 +00:00 GUI/xml.template
96           0 Apr 7 2009 15:10:14 +01:00 GUI/SN
97       11899 Jan 16 2009 03:49:34 +00:00 GUI/SN/handshake.html
98      633459 Jan 16 2009 03:49:52 +00:00 GUI/SN/handshake.swf
99           0 Apr 7 2009 15:10:16 +01:00 ringtones
100       8160 Aug 20 2004 05:58:00 +01:00 ringtones/Analog1.raw
101       8160 Aug 20 2004 05:58:00 +01:00 ringtones/Analog2.raw
102       5280 Aug 20 2004 05:58:00 +01:00 ringtones/AreYouThere.raw
103       5040 Aug 20 2004 05:58:00 +01:00 ringtones/AreYouThereF.raw
104       8160 Aug 20 2004 05:58:00 +01:00 ringtones/Bass.raw
105      12240 Aug 20 2004 05:58:00 +01:00 ringtones/CallBack.raw
106      16040 Aug 20 2004 05:58:00 +01:00 ringtones/Chime.raw
107       8160 Aug 20 2004 05:58:00 +01:00 ringtones/Classic1.raw
108      16080 Aug 20 2004 05:58:00 +01:00 ringtones/Classic2.raw
109      10800 Aug 20 2004 05:58:00 +01:00 ringtones/ClockShop.raw
110       2823 Jun 19 2007 00:08:36 +01:00 ringtones/DistinctiveRingList.xml
111       9600 Aug 20 2004 05:58:00 +01:00 ringtones/Drums1.raw
112      13440 Aug 20 2004 05:58:00 +01:00 ringtones/Drums2.raw
113      15840 Aug 20 2004 05:58:00 +01:00 ringtones/FilmScore.raw
114      16080 Aug 20 2004 05:58:00 +01:00 ringtones/HarpSynth.raw
115       8160 Aug 20 2004 05:58:00 +01:00 ringtones/Jamaica.raw
116      16080 Aug 20 2004 05:58:00 +01:00 ringtones/KotoEffect.raw
117      12720 Aug 20 2004 05:58:00 +01:00 ringtones/MusicBox.raw
118       8160 Aug 20 2004 05:58:00 +01:00 ringtones/Piano1.raw
119      15360 Aug 20 2004 05:58:00 +01:00 ringtones/Piano2.raw
120       9360 Aug 20 2004 05:58:00 +01:00 ringtones/Pop.raw
121       7200 Aug 20 2004 05:58:00 +01:00 ringtones/Pulse1.raw
122       4000 Aug 20 2004 05:58:00 +01:00 ringtones/Ring1.raw
123       4000 Aug 20 2004 05:58:00 +01:00 ringtones/Ring2.raw
124       4000 Aug 20 2004 05:58:00 +01:00 ringtones/Ring3.raw
125       4000 Aug 20 2004 05:58:00 +01:00 ringtones/Ring4.raw
126       4000 Aug 20 2004 05:58:00 +01:00 ringtones/Ring5.raw
127       4000 Aug 20 2004 05:58:00 +01:00 ringtones/Ring6.raw
128       4000 Aug 20 2004 05:58:00 +01:00 ringtones/Ring7.raw
129       2823 Jun 19 2007 00:09:06 +01:00 ringtones/RingList.xml
130      10800 Aug 20 2004 05:58:00 +01:00 ringtones/Sax1.raw
131      14160 Aug 20 2004 05:58:00 +01:00 ringtones/Sax2.raw
132      16080 Aug 20 2004 05:58:00 +01:00 ringtones/Vibe.raw
133          0 Apr 7 2009 15:10:26 +01:00 SN
134          0 Apr 7 2009 15:10:26 +01:00 SN/TMP
135          0 Apr 7 2009 15:10:26 +01:00 SN/STATUS
136     496521 Mar 29 2004 21:40:48 +01:00 music-on-hold.au
137     496521 Feb 14 2008 19:03:04 +00:00 music-on-hold_3db.au
138     496521 Feb 14 2008 19:03:10 +00:00 music-on-hold_6db.au
139     496521 Feb 14 2008 19:03:16 +00:00 music-on-hold_10db.au
140       1409 Apr 9 2009 09:33:00 +01:00 Liam.cnf.xml
141       1149 Apr 8 2009 17:27:36 +01:00 Linda.cnf.xml
142       1397 Apr 22 2009 16:30:58 +01:00 its/SEP0013025420A6.cnf.xml

Marcos Hernandez Wed, 04/22/2009 - 12:58

Hmmm, all looks good. Just to confirm, after adding the route, are you able to ping 10.1.10.1? More generally, are you sure your PIX is not blocking anything here? We need to be sure there is IP connectivity to CUE from your PC first.

Marcos

dataIP Thu, 04/23/2009 - 06:35

Added the route but still can't ping the 10.1.10.1 address from my LAN (which has a 192.168.0.0 address)

As it happens, the PC I am using is connected to the UC520 directly using one of the front panel PoE ports (actually via the 7970 on my desk... but directly as in, not via another switch on the network).

jorgediaz77 Thu, 04/23/2009 - 06:37

Can you post the results of a tracert from your workstation to 10.1.10.1 so we can see where the route is trying to take the call? Also, when you are in the CLI can you ping 10.1.10.1 successfully?

dataIP Thu, 04/23/2009 - 06:50

Tracert from the workstation doesn't give me any (useful) info....


C:\Documents and Settings\Administrator\Desktop>tracert 10.1.10.1

Tracing route to 10.1.10.1 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4  ^C
C:\Documents and Settings\Administrator\Desktop>

Yes, can ping when at the CLI of UC520

mercury#ping 10.1.10.1

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 10.1.10.1, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 4/4/4 ms
mercury#

jorgediaz77 Thu, 04/23/2009 - 06:58

Interesting, your traceroute is showing that the call for 10.1.10.1 isn't even hitting your firewall. Does a tracert from other machines yield the same result? If it is isolated to your machine you could do a 'route add' on your PC to add the PIX as the gateway for calls to 10.1.10.1, that coupled with the route you added on your PIX should properly route traffic through. If it is a problem with all PC's then there is a larger routing issue going on.

Correct Answer
Marcos Hernandez Thu, 04/23/2009 - 07:15

Your PC can be directly connected, but it is all about which default gateway it is using. If the UC500 is the default gateway, which it is not, this should work. Can you try manually overriding that on your PC?

Marcos

dataIP Thu, 04/23/2009 - 08:04

Mmm.. now I am more confused.

The PC is connected to one of the FastEthernet PoE ports... would the UC520 be listening on 10.1.10.1 ? I though that was just part of its internal routing, not really anything to do with the LAN.

My PC says (after I added the route to 10.1.10.1)...

C:\Documents and Settings\Administrator\Desktop>arp -a

Interface: 192.168.0.42 --- 0x10005
  Internet Address      Physical Address      Type
  192.168.0.128         00-1c-c4-59-9c-14     dynamic
  192.168.0.132         00-23-33-c9-97-c2     dynamic
  192.168.0.254         00-12-43-64-f7-21     dynamic

Interface: 0.1.0.6 --- 0x10006
  Internet Address      Physical Address      Type
  10.1.10.1             00-23-33-c9-97-c2     static

Correct Answer
Marcos Hernandez Thu, 04/23/2009 - 08:18

Can you get rid of that route you added, make the UC500 LAN IP the default gateway for your computer and try again?

Marcos

dataIP Thu, 04/23/2009 - 08:34

Okay... Success at pinging.

AND... SUCCESS at getting in to CUE!

(Not sure this is what I want to end up with, but it does look like it proves it is some odd routing issue).

C:\Documents and Settings\Administrator\Desktop>ipconfig

Windows IP Configuration

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        IP Address. . . . . . . . . . . . : 192.168.0.42
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.132        <- This is the UC520 address

C:\Documents and Settings\Administrator\Desktop>ping 10.1.10.1

Pinging 10.1.10.1 with 32 bytes of data:

Reply from 10.1.10.1: bytes=32 time=3ms TTL=63
Reply from 10.1.10.1: bytes=32 time=3ms TTL=63
Reply from 10.1.10.1: bytes=32 time=3ms TTL=63

Ping statistics for 10.1.10.1:
    Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms
Control-C
^C

Marcos Hernandez Thu, 04/23/2009 - 08:38

Now the real hard part starts for you: figuring out what's going on with your routing :-)

Let us know once you fix it.

Marcos

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