We have recently implemented the mobility feature and LiveRecord on our executive phones, we added the following lines to each users ephone-dn:
snr 9240xxxxxxx delay 3 timeout 12 cfwd-noan 400
I created an ephone-template as follows:
softkeys remote-in-use CBarge Newcall
softkeys hold Resume Newcall Join Select
softkeys idle Dnd Redial Newcall Pickup Gpickup Cfwdall Login Mobility Join RmLstC ConfList
sofkey seized Redial Endcall Cfwdall Callback Gpickup Pickup
softkeys alerting Acct Callback Endcall
softkeys connected Hold Endcall Trnsfer Confrn TrnsfVM Mobility LiveRcd Park Join Select ConfList RmLstC Flash
sofkeys ringing Answer Dnd HLog
Under each users ephone we added the following line:
The issue we are running into is:
When on a call on the desk phone if you try to select the Mobility softkey the option comes up to DisableMobileConnect and it doesn't give the option to transfer to the mobile extension.
We are on the 7.1 early release and all the other mobile features work perfectly, I can have a call on my cell and pick it up on the desk phone by selecting resume, the dual ring works great as well, just this one feature doesn't seem to work. I can post an ephone config if that helps.
The call flow does matter - I tried a quick test in my setup here:
- If call came into the SNR DN (x106 in your case or the PSTN number that is mapped to 106), then there is an option to transfer call to mobile device
- if call was placed out by the SNR DN or any other DN on the phone, there is no option
I will check with the produt marketing folks on if this behavior may change as I can see the use case but the option to transfer to mobile phone will show up only on a call inbound to the SNR DN extension.