Solved: Primary Line Select on Inbound Calls

te32pab · ‎04-21-2009

CM 6. 2 or more lines on 7960 & 7961 phones. Inbound calls, pick up handset and automatically have that call regardelss of which line was DN was dialed. If DN on line 2 was dialed we want to manually have to press that line button to answer the call. Is there a way to do this and where do we make the change? Thanks.

sysjes · ‎04-21-2009

Auto Line Select (on the phone setting) will pick up the active call regardless of what line.

Always Use Prime Line setting in the Server Call Manager Service Parameters will always select the primary Line.

If you find this info helpful, please rate.

Thanks

View solution in original post

sysjes · ‎04-21-2009

Auto Line Select (on the phone setting) will pick up the active call regardless of what line.

Always Use Prime Line setting in the Server Call Manager Service Parameters will always select the primary Line.

If you find this info helpful, please rate.

Thanks