we have CUCM 6.x and we would like to set behaviour of the incoming calls. Today when user has a call and second call is coming, second call still ring and caller thinks that user doesn't pick up the phone.
We would like to change this settings to:
user has a call, another call is coming, after 5 rings automaticaly run music(with message that user is busy...) and when user finish the first call, this another call will ring again.
Is it possible set CUCM 6.x this way? Is it possible to configure this through web access?
Thanks for help.