hotline configuration

Unanswered Question
Apr 22nd, 2009


We are configure Hotline in CCM 4.1 but it's not working, can any help for to configure setp by step hotline in CCM 4.1????

I have this problem too.
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Jayesh Prajapati Wed, 04/22/2009 - 04:35


we want that specific destination to ring immediately when ip phone (hot line ) extension goes off-hook.??? so how it's configure in ccm 4.1

? can you tell me setp by setp??

Jayesh Prajapati Wed, 04/22/2009 - 09:28


thank's realy help me...thanyou..

i have ome dought is that can we put any IP phone to HOtline CSS. is there any extra configration for ip phone ? we are runing 2000 ip phone in network ? can we test in live network ??///

rob.huffman Wed, 04/22/2009 - 09:36

Hi Jay,

You can change any IP phone to become a Hotdial phone (PLAR phone), you just need to select the new Hotdial CSS that you configured in Step 2 from the doc I sent, for the PLAR phone's CSS.

You should be able to test this in a production network without issue.

Hope this helps!


Jayesh Prajapati Sat, 05/09/2009 - 23:19

Hi Rob,

Thanks for your response. I more doubt about testing.

First I have to put 1 phone as hotdial no (20009) ok then I have to put one more Ip phone for any number but in same CSS with Hotdial no. then I have to tack second any number Ip phone, tack off hook and it's directly call to 20009. Is it Correct or not.......?

rob.huffman Sun, 05/10/2009 - 06:56

Hi Jay,

This is most correct my friend :) In the example doc above the Hotdial # is 2006, if you completed the same steps for 20009 (new Partition, new CSS and new Translation Pattern to 20009)then whenever this new CSS (to 20009) is placed on Line 1 of an IP Phone the Hotdial will take place as soon as the Phone is taken "off-hook".

If the Hotdial CSS is applied to Line 2 and up, the Line button must be pressed 1st and then the Phone taken "off-hook" for the Hotdial call to take place :)

Hope this helps!



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