I just setup new hardware and UCONN 7.02 in Japan, migrated the users and call handlers etc from their old unity 5.x system to the new system. I setup a test phone and user set with the english language, but when I press the messages key, I hear only japanese, no english. The system default language is english. Only the actual japanese users are set to english on theri user profiles. I installed the japanese locale on the new servers, active-active, right after the install was completed and before importing the japanese users as directed by the procedure. I restarted the servers and converstaion manager service. I have changed the default language to japanese, then back to english, the reset the port groups to no avail.