Paritions & Incoming ....

Unanswered Question
Apr 22nd, 2009
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hi guys, i got a strange problem,

I have CCM 6.0 which is registered with GW via H.323 .... my outgoing calls (from ip phone to PSTN) are working fine but for incoming (from PSTN to IP Phone) if i dont select any partition (i mean if i select none) then incoming call works fine otherwise if i select any partition then on incoming call the caller (the one who is calling from pstn) hears this msg

"your call cant be completed as dial please confirm your directory and call again this is recording"

i have 12 partition and 8 CSS in which selected partitions are addedd .. and on my phone the CSS which i am selecting, that partition is added in it ,

my router config is :

voice translation-rule 1

rule 1 /^17579/ //


voice translation-rule 300

rule 1 // //


voice translation-profile PSTNIN

translate called 1


voice translation-profile PSTNOUT

translate calling 300


interface GigabitEthernet0/1

ip address

duplex auto

speed auto

media-type rj45

h323-gateway voip interface


interface Serial0/1/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-4ess

isdn incoming-voice voice

isdn bchan-number-order ascending

no cdp enable


voice-port 0/1/0:15

translation-profile incoming PSTNIN

translation-profile outgoing PSTNOUT


dial-peer voice 1 voip

destination-pattern 5..

session target ipv4:

dtmf-relay h245-alphanumeric

no vad


dial-peer voice 11 pots

destination-pattern 036......

no digit-strip


port 0/1/0:15

forward-digits 8


can any one tell me what should be the regions for focus or where i am doing mistakes ????

Reply urgently ...


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Ayodeji Okanlawon Wed, 04/22/2009 - 07:38
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On CCM, go to the gateway and scroll down to the inbound calls and assign a CSS to the gateway. Make sure the CSS has access to the partitions of the phones in your network.

HTH, pls rate useful posts

Ahmed Nasry Abd... Wed, 04/22/2009 - 10:50
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hi Aokan,

thanks for your reply, i tried it man but not successfull !!! any other reason for this and solution ????


a.gooding Wed, 04/22/2009 - 11:15
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not an expert by any means but id probably take these steps

1. disregard the translation rules and put a connection plar on yur voice port to an ip phone. call in and see if the ip phone rings. if it does, then it might be the translation (doubt this is the issue for you though).

2. if it does NOT check the CSS and partitions.

check the partition priority and ensure that it is searchable. im almost 99% sure its something with your CSS and partitions since you said it worked with no partition and the "error prompt" your getting means that it reaches the CCM but it can find where the DN is meaning something is restrciting it.

if your sure sure that everything is fine, reboot the system and check. Ive noticed on our 5.X system if we add or change partitions we normally have to reboot for things to work properly.

hopefully this might help a little at least

Ahmed Nasry Abd... Thu, 04/23/2009 - 15:44
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Gr8 guys,

it works .. now incoming and outgoing both are working fine ... i was doing mistake in selecting the CSS on Inbound Option at GW ....


a.gooding Fri, 04/24/2009 - 06:42
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nice glad to hear it , rating for whoever helped yah would be nice too ::)


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