Recording Agents

Unanswered Question
Apr 22nd, 2009


I have 50 agents. Recently 2 were added and those two cannot be heard when their calls are recorde3d. Any suggestions

I have this problem too.
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Jonathan Schulenberg Wed, 04/22/2009 - 16:46

This is an extremely common question and has been answered exhaustively before. Please search the forums before opening a new thread.

Here's one I replied to previously:

stephanierobinson Thu, 04/23/2009 - 07:15

Thank you. Very helpful information. One other question; we are only able to keep our recorded calls for 7 seven days and then they vanish. Is there a work-a-round for saving these longer?

sebastiaanv Fri, 04/24/2009 - 11:23

Yes, you can have the recordings set to "extended lifetime" if your version of the Supervisor Desktop supports it. On UCCE/CAD 7 that option is present, I'm not to sure about UCCX though.



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