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Recording Agents

stephanierobinson
Level 1
Level 1

‎04-22-2009 10:29 AM - edited ‎03-14-2019 03:59 AM

Hi,

I have 50 agents. Recently 2 were added and those two cannot be heard when their calls are recorde3d. Any suggestions

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4 Replies 4

Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎04-22-2009 04:46 PM

This is an extremely common question and has been answered exhaustively before. Please search the forums before opening a new thread.

Here's one I replied to previously:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc2de25

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stephanierobinson
Level 1
Level 1
In response to Jonathan Schulenberg

‎04-23-2009 07:15 AM

Thank you. Very helpful information. One other question; we are only able to keep our recorded calls for 7 seven days and then they vanish. Is there a work-a-round for saving these longer?

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SebastianV
Level 1
Level 1
In response to stephanierobinson

‎04-24-2009 11:23 AM

Yes, you can have the recordings set to "extended lifetime" if your version of the Supervisor Desktop supports it. On UCCE/CAD 7 that option is present, I'm not to sure about UCCX though.

--bas

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stephanierobinson
Level 1
Level 1
In response to SebastianV

‎04-24-2009 11:43 AM

Thanks

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