Hi there !
Scenario... when a customer hungs up the phone in a certain part of the script, I'd like to set the CSQ value for reports in the end of the day. (Report: Abandoned Call Detail Activity)
In these report, there is a "Call Routed CSQ" column that I'd like to fill with some customized information (CSQ_HUNGUP, for example).. but the problem is that the call were not sent to a SelectResources step yet...
Is there any way of setting this field manually ? I used a SET step just for a simple example....