On Exception (ContactInactiveException) + CSQ

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Apr 22nd, 2009
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Hi there !

Scenario... when a customer hungs up the phone in a certain part of the script, I'd like to set the CSQ value for reports in the end of the day. (Report: Abandoned Call Detail Activity)

In these report, there is a "Call Routed CSQ" column that I'd like to fill with some customized information (CSQ_HUNGUP, for example).. but the problem is that the call were not sent to a SelectResources step yet...

Is there any way of setting this field manually ? I used a SET step just for a simple example....

See attach.



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ivillegas Tue, 04/28/2009 - 05:46
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When a caller hangup a ContactInactiveException will fire. You can use the On Exception Goto step to catch the ContactInactiveException when a caller hangs up. When the contact terminates, if a media step is executed that relies on a contact, it will trigger this exception handler. This step will catch the exception and go to the label you have specified. Here you can place a call or perform desired action.

andrei.goncalves Tue, 04/28/2009 - 05:58
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Hi there !

As you can see in attached file, I already used the ContactInactiveException...

I already made it work with the PlaceCall step.. but I didn't want to use PlaceCall for this, I'd liked to used a SET step as attached... but it did not works.

Thanks anyway.



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