UCCX 7.01 - Remove Recording Button for Supervisor

Unanswered Question
Apr 23rd, 2009


Is there anyway to remove the recording button from the supervisor desktop? I can't seem to find it. I just can customize Agent Desktop,

Best regards,


I have this problem too.
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Jonathan Schulenberg Sat, 04/25/2009 - 17:43

Like atalante said, this is not possible in CSD. If your desire is to disable this system-wide, my recommendation would be to disable SPAN to PC Port and Voice VLAN Access on all phones' configuration.


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