How do you reimage a Unity Express Module?

mcreilly · ‎04-23-2009

In this document (and various others):

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/install/newinstl.html

It says...

"This command turns off the initialization wizard. You cannot turn it on or restart it unless you reimage the Cisco Unity Express module."

That suggests it's possible to reimage a module. I have a module I need to reimage... but I cannot find instructions anywhere to tell me how it's done. Can anybody point me to any documentation that explains the process?

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craig.corbett · ‎04-28-2009

Connect to CUE and issue the command:

software install clean

you may need en & conf terminal first.

mcreilly · ‎04-28-2009

Unfortunately this particular module won't come up as far as letting me do that. I really don't know what the last person to play with it managed to do, but they appear to have trashed it quite effectively!

Kenneth Mohammed · ‎04-28-2009

Hello,

Are you able to get into the module at all and at least get to the command line?

mcreilly · ‎04-28-2009

I can get to the point where entering *** lets me get to where I can configure boot parameters, but no further. I've found some docs today about upgrading CUE from 1.x to 2.x that involve TFTPing various files from that point, but I can't find equivalent docs for 3.x. Any ideas?

Kenneth Mohammed · ‎04-28-2009

Im not too sure on that. In my experiences(i've only dealt with 2.x, 3.x and 7.x), some files need to be on TFTP, while others need to be on FTP server When you enter ***, does it ask for ftp server url, gateway address, etc?

Here is a doc I found that I always use when upgrading CUE, it will tell you what files need to go on FTP, and which ones need to be on TFTP

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg3boot.pdf

Hope that helped, if so please rate.