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Anyone out there got much experience of Workforce Management for IPCC Express?
In particular, I'm wondering how you go about achieving the integration into Supervisor Desktop as discussed and screen grabbed at this URL:
Does anyone know?
That looks to be the Adherence display of Cisco WFM in the integrated browser of the CSD. The view of the URL is somehow not showing the browser tab. Not too sure how that is done.
FYI, I'm using UCCX7SR1, CSD7.0(1) & WFM8.2 and i'm able to display the Adherence view (as well as other WFM views/functions) from CSD.