UCC Outlook Toolbar

Unanswered Question
Apr 23rd, 2009
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Hello,


I am having an issue with the UCC Outlook toolbar where at some point it become non-functional. All the buttons become greyed out and it apparently looses it's connection to the UC. The taskbar ICON is still active (Red Status) and it still continues to detect when I make and recieve calls because I still get the informational bubble.


rebooting the PC and/or restarting outlook doesn't fix the issue. Restarting the entire UCC program/services doesn't help either.


The only way to resolve this issue is to re-register all DLL's. I do this through a batch file:


regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCAppsIE.dll"
regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCOutlookView.dll"
regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCToolbarIE.dll"
regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCToolbarOutlook.dll"


Then I restart outlook and everything comes back.


Any idea how to fix this?


-Brian

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jaydien1358 Wed, 04/29/2009 - 07:00
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Anyone have any ideas on this one?


-Brian

Steven Smith Wed, 04/29/2009 - 07:45
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You might try running the TSP install again.  I would recommend opening up a TAC case for this one.

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