UCC Outlook Toolbar

Unanswered Question
Apr 23rd, 2009

Hello,

I am having an issue with the UCC Outlook toolbar where at some point it become non-functional. All the buttons become greyed out and it apparently looses it's connection to the UC. The taskbar ICON is still active (Red Status) and it still continues to detect when I make and recieve calls because I still get the informational bubble.

rebooting the PC and/or restarting outlook doesn't fix the issue. Restarting the entire UCC program/services doesn't help either.

The only way to resolve this issue is to re-register all DLL's. I do this through a batch file:

regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCAppsIE.dll"
regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCOutlookView.dll"
regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCToolbarIE.dll"
regsvr32 "C:\Program Files\Cisco Systems\Cisco Unified CallConnector\ccUCCToolbarOutlook.dll"

Then I restart outlook and everything comes back.

Any idea how to fix this?

-Brian

I have this problem too.
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Steven Smith Wed, 04/29/2009 - 07:45

You might try running the TSP install again.  I would recommend opening up a TAC case for this one.

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