Arc Operator console - Missed calls on extns

Unanswered Question
Apr 24th, 2009

We have just installed Arc Ops consoles. When an external call is put through to a user who is not at his desk, and the user then returns to his phone he sees missed call. A CTI RP is showing on the phone and so the user hits redial. Is there a way you can show either 0 as the operator or the CTI QUeue number so that it comes back to the Ops grp. We are running 6.1.3 CUCM

Thanks

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Ayodeji Okanlawon Fri, 04/24/2009 - 08:07

Hi,

This is working as expected..I believe i is actually the CTI-Port number that is showing because these are used to xfer calls. I think you can use the external Phone number mask..to change the mask of the DN..You can use the operator's number here. See if this helps

graham1965 Mon, 04/27/2009 - 02:35

Thanks, yeah correct it is the CTI port number, so by changing the mask the queue number here to say 0 for operator or call queue number this will be shown as missed call. Thanks, will try this idea.

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