We are running Unity in a mixed voicemail/unified messaging environment. We are having problems when a VM user leaves a voice message for a UM user, and then the UM user replies to the voice message with a text email. The VM user's mailbox gets the text email reply, but the user has no way to access it.
Is there any way to prevent emails that are not voice messages from getting into a VM only mailbox?
I'm not sure if the text to speach works with VM only mailboxes. If so can TTS be turned on for the VM mailboxes but not for the UM mailboxes? Our UM users do not want the TTS option.