I have a CVP 4.1 with Split PSTN/VXML Gateways and have enabled sip.sigdidits feature to strip off the significant digits to route calls to specific VXML Gateways.
I have a SIP Trunk pointing towards the Call server with a prefix of 4 digits. These digits are discarded and the DNIS is sent to the ICM to invoke the Appropriate Script. The Script uses a Send2VRU with NVRU Label as 77777 which is returned back to the Call server.
The call server also has a Local route specified as 4 Digit Prefix + NRVU Label pointing to the VXML Gateway. The VXML gateway has a Voip Dialpeer that matches the Digits sent by the call server ie. Prefix Digits + NVRU Label + CorrID and triggers the Bootstrap.tcl
The problem we are facing is that the VRU Leg never engages and disconnects with an Error 38 (network Outage)
THe call server logs indicate there is a problem with DN Routes or Gateway Dial-peers, however, everything seems perfectly fine to me.
I am not using any SIP Proxy server, any help would be much appreciated.
Attached are the call server logs.
From the drop down box, pick each of the subsystems in turn and turn on debug with the "set" button. For complete tracing you should see each subsystem say debug/41 except for the Dynasoft library which should say debug.
Once you have it set up, open the CVP.xx.log file with a decent editor like GVIM and delete all the lines. You can't do this with a stupid editor like notepad.
Now make the call and check the log.