In our environment the routing of calls is executed by a standard IPCC/CCM configuration. This functions OK.
Using the TAPI or JTAPI interface would like to develop a program on a workstation that 'listens' to all commands sent to the phones, e.g. ringing, connecting, phone number. It could be functionally considered as a man-in-the-middle, but it will only listen and all communication will still go between CCM and phone.
The question is this is feasible with the TAPI/JTAPI kits, or is the only solution to really create a man-in-the-middle and receive the calls and steer the phone from this 'new application'.
Any help is appreciated.