Finding out status of upgrade via CLI

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Apr 26th, 2009
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Hello there!

We are upgrading our Call Manager to 6.1.3-3000 today, and during the upgrade the status went from 'Running' to 'The application has lost communication with the system. Check the status using CLI.'

The install log still updates every few minutes, but it is still reassuring to know when the install is done.

Has anyone else encountered this before, or knows how to resolve it?


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Overall Rating: 5 (5 ratings)
George Thomas Mon, 04/27/2009 - 10:36
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Hello Jonathan,

What you could do is log back into OS administration GUI, go into Install/TFTP. There will be a Assume control button. You could click on it and see where you are at.



JonathanRHorn Mon, 04/27/2009 - 10:45
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Hi everyone,

This is what I got back from TAC:

There are two ways to check the status:

Option 1: Through web browser:

1) Close all web browser windows and open a new one.

2) Go to CUCM OS Admin page > Software Upgrade > Install/Upgrade

3) The system will tell you that there's an upgrade in progress and would you like to assume control.

4) Say 'Yes' to assume control and you'll see the status.

Option 2: Through command line

Go to CUCM command line interface and type the command "utils system upgrade status"

So....thank you Michael!

ramathiam Sat, 05/28/2011 - 16:37
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I know this is an old thread but...

Thanks for posting TAC reponse. I can confirm that both of these status methods are still working on version 7.1

I think what causes the issue is the session times out while waiting for status updates. Since you're not clicking anything to keep the session active... Either way log back in goto install update and assume control and you're right back there... Or use cli but info there is limited.

Steve Berglund Thu, 09/27/2012 - 18:51
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Very old post, but anyone coming here still may like an update. i'm doing an upgrade for call manager 8.6.2, and this process still works for assuming control, should you get this error during an upgrade.


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