SRST and UCCCX

Answered Question
Apr 27th, 2009

We have a CUCM Business edition ver 7.0

and srst ver 7 voice gateway with UCCX ver 5.0

In event of Business edition failing, we have got SRST configured on the Gateway.

Is there a way that I can configure the voice gateway to be able to use the UCCX.

Correct Answer by Chris Deren about 7 years 10 months ago

Unfortunately it's not that simple as UCCX does not include H323 nor SIP protocols, so dial-peers can not be used.

UCCX uses JTAPI for call control for which you need either CallManager or CallManager Express.


HTH,


Chris

Correct Answer by PETER NEGUS about 7 years 10 months ago

Personally, I would consider using the B-ACD TCL script on the gateway. That way you can have resilience against UCCX failure as well (or even get rid of it completely :-)

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chadlincoln Mon, 04/27/2009 - 06:48

There is no way to do that since you can't have JTAPI integration with SRST. I would make sure you have the alias command under call-manager-fallback and have inbound numbers at least his an extension during a failover.

Chris Deren Mon, 04/27/2009 - 12:00

You could run SRST as CME, but UCCX can be integrated with one or the other. So as an alternative you can implement second UCCX server and integrate it with CME (SRST).

Alternatively you can configure BACD on the router as a backup when site is in CME (SRST) mode.


Chris

pcromwell Mon, 04/27/2009 - 21:13

thanks for the responses, actually all I need to do is run a script on uccx that is for out of hours, we don't have any agents.

SO I am guessing I just need a dial peer

poinitng to the UCCX server?

Correct Answer
PETER NEGUS Tue, 04/28/2009 - 04:47

Personally, I would consider using the B-ACD TCL script on the gateway. That way you can have resilience against UCCX failure as well (or even get rid of it completely :-)

Correct Answer
Chris Deren Tue, 04/28/2009 - 04:48

Unfortunately it's not that simple as UCCX does not include H323 nor SIP protocols, so dial-peers can not be used.

UCCX uses JTAPI for call control for which you need either CallManager or CallManager Express.


HTH,


Chris

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