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Play prompt to user including the AgentID

qilin zhang
Level 1
Level 1

‎04-27-2009 07:06 AM - edited ‎03-14-2019 04:00 AM

Hi all,

I don't know how to add the steps in the CRS Editor to collect the AgentID which will answer the call, then play the generated prompt to the caller.

Do you have the example crs script includes the action that tell caller AgentID in the prompt?

Thanks very much.

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tstanik
Level 5
Level 5

‎05-04-2009 03:01 PM

The string variable RouteSelectAgent Stores the agent identifier that is received from the Unified ICME system. RouteSelectAgent is returned by the Request Route step and passed to the Get User step.

Check the URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/script_devp/gs_with_scripts/crs501gs.pdf

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