Hunt Group/Line Group distribution algorithm

Unanswered Question

I have setup a new line group with a distribution algorithm of "top down". I have 3 users in this LG. When I call into the line group it goes to the first user, but it never rings the remaining two members it goes to the voicemail settings on the hunt pilot. I need it to roll to the other members in the line group before going to voicemail.

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Rob Huffman Mon, 04/27/2009 - 07:37

Hi Daniel,

For the second and third members of the Line Group can you have a look at their Phone Configuration page via ccmadmin?

Make sure this is checked;

Logged into Hunt Group

Hope this helps!

Rob

Rob Huffman Mon, 04/27/2009 - 08:21

Hi Daniel,

On the Line Group config page (Under Hunt Options) **Busy - No Answer - Not Available > Set

Try next member - instead of "Stop Hunting"

Hope this helps!

Rob

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