Two calls at the same time

Unanswered Question
Chris Deren Mon, 04/27/2009 - 12:05

Are you saying that both calls are coming from ACD or is the second call a direct call?

Your ACD line in CM should be configured with busy trigger of 1 so that only one call can be delivered to this line at a time.



andrew.higgins Mon, 04/27/2009 - 15:27

There are a couple of bugs that may be related to your issue.

CSCsm42626 - Different conferences are joined together. This could occur if agents are performing warm transfers.

CSCsj99361 - IP Phone continues to generate RTP packets after call is disconnected.


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