UCM7 and CTI RP's

Unanswered Question

Hello netpro's


Strange problem here, I have just upgraded CM 4.1.3 to 7.0.1 and the only problem I have is to do with a CTI RP.


The old CM 4.1 system had a CTI RP that had a directory number associated to it, this directory number had a CFA to a hunt pilot number - this solution worked with no problem.


Now in the UCM 7.x system it doesn't work, (my other CTI RP's are all working ARC etc..) when I try and dial the CTI DN I get the automated message "Your call can not be completed"


I have tried removing the CTI RP, chanding DN's etc... and I still get the same problem!!!


Anyone any ideas?


Thanks in advance.


Rod



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Jonathan Schulenberg Tue, 04/28/2009 - 18:03
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You need to create a CTI Port and assign the DN to that. It will work as you expect then.

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