CSM 3.2 403 Error after web login

platinum_jem · ‎04-27-2009

Hi Guys,

I am having this weird problem after a fresh installation of my CSM 3.2

After the fresh installation, i tried to login to the CSM web console. After keying in password, it says :

Forbidden

You don't have permission to access /cwhp/LiaisonServlet on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

I have attached HTTPD.conf for your ref.

Please let me know if you require any additional details.

Thanks all.

platinum_jem · ‎04-28-2009

Hi Guys,

Think i'll just answer my own question.

I've managed to fix the problem.

It was a known problem documented in

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso59571

By following the instruction, i managed to get it to run properly.

For those who are scratching and pulling hairs, just note that the webserver+tomcat will take a few minutes to start up and ready for service. Wait for a few minutes after server start up before trying to enter CSM. Otherwise you will get all kinds of funny errors.

Martin Ermel · ‎06-05-2009

thanks, due to your post I've got some hairs left ...

yjdabear · ‎06-05-2009

Well, if CSM is based on Common Services, one way to ascertain that the GUI is ready to serve or not is by watching for the presence of a temporary lock file (whose exact name escapes me at the moment)in the /opt/CSCOpx/objects/dmgt/ready/ directory, rather than waiting for the guestimate of N mins. When that file is gone, that means CSM or LMS is ready to serve.

subashmbi · ‎06-24-2009

Hi Jem,

I tried with these instructions cisco bug id CSCso59571.But still the problem is not resolved.

couple of mnths back same issue resolved by this bug id. i don,t know what is happening in this server.

Kindly advice me.