If a call coming into the UCCX AA and they user dials the extension of the person they want to speak with all works fine. The issue is when the original called party does not answer and the call follows their cover path. Now the next person in the cover path has no knowledge that is call was forwarded from the original called party. This is very vital for our business because several assistants answer the phone differently depending on where it rang first. I have tried to change the call redirect step to preserve. I have tried a call consult step..but no luck.
Please any help would be appreciated.