Possible for two people to monitor (listen) to agent calls from same pc

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Apr 28th, 2009
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Hello,


CUCCX 5.0

I have a request to allow two supervisors to sit in the same room and from the same pc listen/monitor agent calls for audit reasons. Currently each supervisor uses a USB headset for this function. We tried plugging in two headsets but it does not work. Is this possible? Can the call be monitored over speakers?

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Jonathan Schulenberg Tue, 04/28/2009 - 09:53
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    2017 IP Telephony

CSD is just using the default Windows sound device. Feel free to try/use anything you want.

safety2008 Tue, 04/28/2009 - 10:01
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not sure about the two usb's. but they make a y connector for the h/s for applications like this.

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