Originating Called Number issue with Unity Express CUE

Unanswered Question
Apr 29th, 2009

CME with CUE integration

My senario is the same as this example:

"For example, suppose caller A calls subscriber B's extension, which forwards the call to subscriber

C, who does not answer the phone. The call goes to voice mail. Subscriber B's extension is the OCN

and subscriber C's extension is the LRD."


I have my CUE configured for OCN, but when my calls go to voicemail, I am still getting the LRD voicemail message - What other changes are needed for this to function properly?


Also is there a way to forward calls from CME directly to CUE?

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Rob Huffman Wed, 04/29/2009 - 08:14

Hi Brett,


Can you please issue this command to see what the output says;


xxxx# show voicemail limits


Mailbox Selection: ???????


You may have to write this config.


As for question number 2, are you referring to Forward no anser to CUE or Transferring a call directly into a mailbox?


Cheers!

Rob

brett.shaffer Wed, 04/29/2009 - 09:12

Rob - Yes I have Original-called enabled

VoiceMail# sh voicemail limits

Default Mailbox Size (seconds): 1600

Default Caller Message Size (seconds): 240

Maximum Recording Size (seconds): 900

Default Message Age (days): 30

System Capacity (minutes): 18000

Default Prompt Language: systemDefault

Operator Telephone:

Maximum Broadcast Size (seconds): 300

Broadcast Message Age (days): 30

Broadcast Message MWI: disabled

Play Caller Id: disabled

Mandatory Message Expiry: disabled

Mailbox Selection: original-called


And 2nd question - yes, is concerning transferring a call directly into a mailbox without hearing the ring

chadlincoln Wed, 04/29/2009 - 08:29

Try putting in this in CME:


telephony-service

transfer-system full-consult

brett.shaffer Wed, 04/29/2009 - 09:15

Yes I have that configured:


telephony-service

load 7960-7940 P00308010100

load 7914 S00105000400

load 7941 SCCP41.8-2-2SR2S

max-ephones 96

max-dn 288

ip source-address 192.168.16.1 port 2000

auto assign 1 to 288

timeouts interdigit 4

system message Tyson do Brasil

url services http://192.168.16.254/voiceview/common/login.do

url authentication http://192.168.16.254/voiceview/authentication/authenticate.do

user-locale PT

network-locale PT

time-zone 14

time-format 24

date-format dd-mm-yy

voicemail 5099

max-conferences 8 gain -6

moh music-on-hold.au

web admin system name XXXXXXXXXX password XXXXXXXXXXXX

web admin customer name Guest password Welcome

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 50..

transfer-pattern .T

secondary-dialtone 0

create cnf-files version-stamp Jan 01 20

chadlincoln Wed, 04/29/2009 - 09:18

So let's look at what you're trying to accomplish. So you want a call to go to user B, he doesn't answer so it CFNA to user C. When he doesn't answer, you want it to go to the voicemail box of user B, correct? Does user C have voicemail? Could this be accomplished through another way of configuring?

brett.shaffer Wed, 04/29/2009 - 09:33

yes, that is what I'm trying to accomplish...it appears that it should be an easy configuration but just is not working properly. Not sure if there is a different way...

brett.shaffer Wed, 04/29/2009 - 10:47

Yes, I have confirmed all mailboxes are setup - as well I confirmed this trouble by testing with multiple mailboxes


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