I'm getting error  user logged in elsewhere
user EM profile is logged in another phone and we are unable to logged out because I get error  beacuse I didn't set the logout profile on the phone.
How can I force log out an specific user profile?
something that you may want to try is to visit the SEP profile of the phone and there you will found a logout button. Well, for me is how this work. You can see in the picture bellow a example.
After that you can configure a extension mobility policy saying that when the user subscribes again the other one will be disconnected.