Stop Voice Messages to Operator

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Apr 29th, 2009
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Hi All, I have a weird issue we have a small medical office that we use system call handlers that broadcast out for different employees to pick up for the operator. In Cisco Unity Connection there is a generic operator as a user, that we do not use however, somehow messages are accumulating in this mailbox. I have went through each user and system call handlers "caller input" to see if any are marked to send to this "operator". I have unchecked several that we're being send but, I'm still seeing messages coming into that voice mailbox. Is there a way to turn off voicemail for the "generic operator" account?


Thanks,

Mike


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Jaime Valencia Wed, 04/29/2009 - 10:35
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that account receives NDR notifications, if it's the owner of call handlers, etc it will also receive notifications. those need to reach someone so you cannot turn it off.


HTH


java


if this helps, please rate

Brandon Buffin Wed, 04/29/2009 - 10:39
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Mike,

Look at the Greeting page for your Call Handlers. You will likely find one or more that are set to Take Message after greeting. This message will be left in the Message Recipient's box specified on the Messages page.


Hope this helps.


Brandon

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