04-29-2009 10:21 AM - edited 03-18-2019 10:57 PM
I have been looking on my Unity 7.0(2.0) server and cannot find the setting to change the distribution of calls presented to Unity ports. Right now when I run the Call Distribution Report it shows calls that came in, and most are on port 1, some on port 2, fewer yet on 3 and 4 then thats about it except for the MWI/notification ports near the bottom of the port count (we have 32 total). It appears like its a top down setting, is there a way to set for a longest-idle selection?
TIA.
04-29-2009 10:25 AM
This is governed by the phone system. I'm guessing you're using CUCM? If so, the distribution algorithm can be changed from Top Down to any other option there on the line group.
Hope that helps,
Brad
05-11-2009 08:10 AM
Brad - I looked on CUCM6.1.2 and didn't see where you would set the distribution algorithm (vmail pilot & CTI RP's). Thanks for helping.
04-29-2009 10:29 AM
Just curious as to why the CUC port usage is an issue? You can specify which ports you want to do which actions if you'd like. Here is the admin guide:
This only controls the outbound from CUC to CM. You have to edit the line group on CM to edit the inbound.
http://www.cisco.or.at/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx.html
Please rate if this helps.
05-11-2009 08:08 AM
I was just trying to see if the ports are working properly without finding out when it was too late (in an emergency situation). Thanks for helping.
04-29-2009 10:30 AM
the way TSP works and integration needs to be is that way
incoming calls try lower ports that are available to take the call 1, 2, 3, ... N, N is last port that can take incoming calls
outgoing calls use ports in reverse order N, N-1, N-2 til last port enabled for outbound
there is absolutely no concerns on calls always being received on first few ports
since TSP 8.X it has been this way
HTH
java
if this helps, please rate
05-11-2009 08:06 AM
OK, thanks for that info. I was just wondering if it works that way and we have 32 ports how can we tell if port 10-28 are working properly if they don't get much usage; (ie: the ports in the middle or not frequently used ports).
Thanks as always for your help.
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