Modifying Background Image on 7945

Unanswered Question
Apr 29th, 2009

We are trying to change the background image on a IP Phone 7945. We have uploaded the list and png files, and restarting the TFTP service and phone. Here is an attachment of the files.

I have this problem too.
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Overall Rating: 5 (1 ratings)
Jaime Valencia Wed, 04/29/2009 - 12:03

you need to start by making the image the right size

7945 / 7965

Full size image-320 pixels (width) X 212 pixels (height).

Thumbnail image-80 pixels (width) X 53 pixels (height).



if this helps, please rate

Charles Hill Fri, 05/01/2009 - 11:07

We uploaded the newly modified files to the "Desktops/320x212x16" directory. We are still unable to see images from the phone. We are getting a selections unavailable. Does anyone know how to ensure that the directories and files can be accessed by the user\CCMService, which is used by the TFTP service. Any help would greatly be appreciated. Thanks.

Justin Brenton Sun, 05/03/2009 - 20:23

There is a space in your list.xml and it's right in the middle of the filename.


Check your list file

HTH, please rate...


hassanalirazi Tue, 05/12/2009 - 22:17


I have been working for a week now,trying to change the background image of my IP Communicator. Please help!

I am attaching the files.

Am i doing something wrong what services need to be enabled for this to work

andresfmg Sat, 07/04/2009 - 08:26

hi, you fix the problem ?i have the same problem, and i dont know waht else to do.

Charles Hill Sun, 07/05/2009 - 04:39

Yes, the problem has been resolved. When I would list the list.xml file at the command prompt. It would list an extremely large file. I had to create the file within word(not notepad) and save it as an xml. Then it worked fine. I hope this helps.

rcrumm_2 Tue, 02/23/2010 - 15:02


I created the 2 .png files and list.mxl file and TFTP'd them in the desktops/320x212x16 directory with the proper sizes.

I created the list.xml file in word as well.

I uploaded the files to all my servers and restarted the service on all my servers.

I also changed the quote marks since I cut and pasted from the Cisco website (I saw that somewhere else).

I am still getting "selections available"

An thoughts



Sam Alexander Tue, 05/31/2011 - 11:56

Has anyone been able to modify the default image on the system for color phones or, set a new one to push out?

currently running CUCM 8.5(1)..



saifuddin.miyaji Sun, 06/26/2011 - 09:41

Hello Gurus...please advise.

Has anyone been able to set background logo for 7945 and 7965 phones in CUCM 8.5(1). I have tried everything given the cisco user guide for 79XX for 8.5 but no still selection not available on phones.


hassanalirazi Sun, 06/26/2011 - 10:59

If no selections are unavailable it means that there must be something wrong with the List.xml file can you upload the list.xml file? You have to upload the List.xml file in two folders for 7965 and 7945

Desktops/320x212x16 etc

<?xml version="1.0"?>





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