Customize key ip phone

Unanswered Question
Apr 30th, 2009

Hi at all, I have CUCM 6.x and I want to know if there are any chance to customize keypad of ip phone to request any service like a "callback service".

For example, when I push on my keypad 1-2-3 is like I push "callback" service on my keypad.

How can I do this?

Any ideas?

I have this problem too.
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m_mudassir_saeed Thu, 04/30/2009 - 00:43

Hello Dear,

Yes! you can do this by integration of CTI and CIPS applications, there will be two parts of this solution.

First part will be TAPI based CTI application application to interact with Cisco IP Phone to handle calls, and second part will Cisco XML IP Phone service to interact with user via IP Phone keypad.

Thanks & Regards,

M. Mudassir Saeed

Francisco Lucen... Thu, 04/30/2009 - 01:32

Thanks M. Mudassir Saeed!!!

Ok but do you know what CTI and CIPS application can I get to do this ?

And second part....how I can I configure Cisco XML IP Phone service to interact with user?

Thanks And Kind Regards,

Francisco

m_mudassir_saeed Thu, 04/30/2009 - 01:38

Hi Dear,

All these techniques involves software development using different computer languages, I offer my professional services for such contact center and unified communication solutions, please drop me an email for more information.

Thanks & Regards,

M. Mudassir Saeed

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