LDAP Integration In UCM 6.x - Missing Accounts

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Apr 30th, 2009
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LDAP Integration successfully setup on the UCM 6.x. All users are in the same AD container (in a 2008 DC environment), but roughly 20 percent of all accounts did not appear to synchronize to the UCM server. The accounts that are missing have the last name field, telephone number and an exchange account info populated in the Domain account. Any ideas why these won't synchronize?

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ivillegas Thu, 05/07/2009 - 14:57
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Check the bug: CSCsk84882: CUCM 6 Active Directory Integration fails to import users

htluo Thu, 05/07/2009 - 15:12
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CSCsk84882 is U (Unproducible).


To troubleshoot this problem, we need to set the trace level to debug for DirSync. Perform a full sync. Then get the logs.


Michael

http://htluo.blogspot.com

Brian Carscadden Fri, 05/08/2009 - 04:49
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Here's what I found in the Trace:


2009-04-29 08:23:31,236 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:276) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=6 AgreementId=efd3c50a-80e1-16e9-5a16-54a7e3104248


Anyone know which attribute?

odinhuodin Mon, 07/06/2009 - 12:45
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Someone found a solution to this? I'm having the same problem:

Some users do not appear in EndUsers


2009-07-03 18:00:01,441 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:276) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=7 AgreementId=d991b3bd-82de-e038-d7e5-70c71b4d318b


David Hailey Mon, 07/06/2009 - 12:54
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Populate the First Name field in AD for one of the failed accounts and see if it is imported on the next sync.

j.velasco Tue, 10/13/2009 - 11:52
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Hello.

I dont know if your problem is solved.

We had the same problem last week, and solved it populating the "Last Name" in AD. Our CUCM version is 5.1(3g):in this version,there are two mandatory fields to import: the UserID and the Last Name: both fields appears with the caracter * in the CUCM.I think that the comment "attribute count= X" indicate the number of fields that CUCM import from the AD about a specific user (f.e, if you received att. count = 5, indicates that you are importing 5 fields in the CUCM from AD for this user.

Regards

micandre Sun, 02/28/2010 - 09:17
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Hello,


My understanding is that only the attribute mapped to the userid and attribute sn. If any of the attributes are not populated in AD, i.e. Manager ID; will this cause a failure? Below is the type of error I'm getting. The only other setting I have is the UserID:telephonynumber.


2010-02-28 15:17:04,101 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:326) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=4 AgreementId=39629641-c540-e522-413b-293e7aa5d75f
firstname=Adm-Bob [email protected] uniqueidentifier=40cd302d65bc14488885b3ec714328b7 lastname=Jones


Any help appreciated.
Regards,

Claudio Costa Tue, 07/03/2012 - 10:49
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Hi,


I'm having the same problem:

Some users do not appear in EndUsers.


userid=Pininga [email protected] uniqueidentifier=9d3f4f27e46f4c4b8ff0c8a52a34c7eb title=Anl Consul Sistemas

2012-07-02 19:08:11,696 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:339) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=4 AgreementId=959ef956-8732-a03f-7173-4b5189840a70


Can you help me ?


Thx


Cláudio Costa

Brian Carscadden Thu, 07/05/2012 - 05:37
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If I recall correctly the missing field was indeed the Last Name field. Populate it on one account and resync to see if that helps. Good luck.


Brian

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