Device requests credentials in CiscoView continuosly

Unanswered Question
Apr 30th, 2009

Hello,

Our customer have a device in CiscoView that it requests credentials continuosly. Other devices work fine (even other same model device works fine)

The customer has deleted the device and has add device but doesn't work.

any idea?

Best Regards, Jose

I have this problem too.
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Joe Clarke Thu, 04/30/2009 - 10:33

Make sure the credentials for this device are correct in DCR, and that you are selecting the device from the CiscoView device selector, and not entering the address manually.

j-fragoso Mon, 05/04/2009 - 02:09

The credentials are correct and they selection the device from device selector

Joe Clarke Mon, 05/04/2009 - 08:04

What type of device is this? Is it a 6500 with an MSFC or some other embedded device?

j-fragoso Mon, 05/04/2009 - 23:20

Yes, it's a switch with MSFC cards. These cards is added as independent devices with correct credentials

j-fragoso Fri, 05/08/2009 - 00:32

Finally, the customer has deleted then has added device and it works

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