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675
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4
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Device requests credentials in CiscoView continuosly

j-fragoso
Level 1
Level 1

Hello,

Our customer have a device in CiscoView that it requests credentials continuosly. Other devices work fine (even other same model device works fine)

The customer has deleted the device and has add device but doesn't work.

any idea?

Best Regards, Jose

5 Replies 5

Joe Clarke
Cisco Employee
Cisco Employee

Make sure the credentials for this device are correct in DCR, and that you are selecting the device from the CiscoView device selector, and not entering the address manually.

The credentials are correct and they selection the device from device selector

What type of device is this? Is it a 6500 with an MSFC or some other embedded device?

Yes, it's a switch with MSFC cards. These cards is added as independent devices with correct credentials

Finally, the customer has deleted then has added device and it works

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