04-30-2009 07:37 AM
Hello,
Our customer have a device in CiscoView that it requests credentials continuosly. Other devices work fine (even other same model device works fine)
The customer has deleted the device and has add device but doesn't work.
any idea?
Best Regards, Jose
04-30-2009 10:33 AM
Make sure the credentials for this device are correct in DCR, and that you are selecting the device from the CiscoView device selector, and not entering the address manually.
05-04-2009 02:09 AM
The credentials are correct and they selection the device from device selector
05-04-2009 08:04 AM
What type of device is this? Is it a 6500 with an MSFC or some other embedded device?
05-04-2009 11:20 PM
Yes, it's a switch with MSFC cards. These cards is added as independent devices with correct credentials
05-08-2009 12:32 AM
Finally, the customer has deleted then has added device and it works
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