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Real Time Data Screen

rhornsby69
Level 1
Level 1

‎04-30-2009 09:33 AM - edited ‎03-14-2019 04:02 AM

I have a new skill & Service that does populate the real time data screen. I have people available but the report doesn't see them. The skill shows but no data, any ideas?

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jbayuka
Level 5
Level 5

‎05-06-2009 06:42 AM

Are you able to see real-time data within a real time report in Monitor ICR or Webview for these skill groups? Have you cycle Peripheral Gateway after addition of new skill with switch report?

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rhornsby69
Level 1
Level 1
In response to jbayuka

‎05-06-2009 07:21 AM

No, nothing. I ended up changing the routing to a lower skill number and now it works. Must be something on the switch.

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