I have a new skill & Service that does populate the real time data screen. I have people available but the report doesn't see them. The skill shows but no data, any ideas?
Are you able to see real-time data within a real time report in Monitor ICR or Webview for these skill groups? Have you cycle Peripheral Gateway after addition of new skill with switch report?
No, nothing. I ended up changing the routing to a lower skill number and now it works. Must be something on the switch.
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