Unity Connection 7: Call Loop Detection by Using Extension

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Apr 30th, 2009
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I'd like to use the call loop detection by using extension, but I can't see a way to enter the extensions of the voice mail ports in Unity Connection 7. What am I missing here?

I've enabled DTMF call loop detection which is working fine, but just wondering what's up.

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lfulgenzi Thu, 04/30/2009 - 17:45
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Actually, it's not the call looping that I'm woried about, it's the voicemail notification loop that I'm trying to prevent.

So, I "accidentally" enter my extension as my message notification device and someone leaves me a message. It dials my extension, rings to voicemail, leaves another message (basically after the greeting, the prompts are recorded as your message). When that message is left, it rings my extension again, and it starts all over again.

In, Unity, by setting extensions on each port, Unity could tell that a forwarded call came from itself and stopped the process.

I'm thinking there's a bug somewhere where it doesn't allow you to enter extensions where it should.


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