Dial By Name Setup for CUCM 6.1 and Unity 5.0

Unanswered Question
Apr 30th, 2009

Can we setup dial by name at our voicemail box/call handler?


Basically, we want to setup a menu once the caller reach the voicemail greeting to call by name.


We have CUCM 6.1 and Unity 5.0

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Overall Rating: 5 (4 ratings)
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Jaime Valencia Thu, 04/30/2009 - 16:30

simply direct your users to a directory handler to get the functionality


HTH


java


if this helps, please rate

Rob Huffman Fri, 05/01/2009 - 04:48

Hi Sienz,


Hope all is well my friend! Just wanted to add a note to the great tips from Java and Eldho (+5 points each guys:)


In your Opening Greeting (by default) Caller Input 4 is configured to go the system Directory Handler. So you should be able to leverage this :)



Managing Directory Handlers


http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag050e.html


Interface Reference Guide for the Cisco Unity Administrator Release 5.0 (With Microsoft Exchange)

Directory Handler Settings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg080e.html



Hope this helps!

Rob

Rob Huffman Fri, 05/01/2009 - 06:11

Hey Brad,


Thanks very much my friend! This is high praise for sure :)


Cheers!

Rob

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