04-30-2009 03:04 PM - edited 03-18-2019 10:58 PM
Can we setup dial by name at our voicemail box/call handler?
Basically, we want to setup a menu once the caller reach the voicemail greeting to call by name.
We have CUCM 6.1 and Unity 5.0
04-30-2009 04:30 PM
simply direct your users to a directory handler to get the functionality
HTH
java
if this helps, please rate
05-01-2009 01:41 AM
Use DIRECTORY HANDLER....
If any thing else for this voice experts..reply
05-01-2009 04:48 AM
Hi Sienz,
Hope all is well my friend! Just wanted to add a note to the great tips from Java and Eldho (+5 points each guys:)
In your Opening Greeting (by default) Caller Input 4 is configured to go the system Directory Handler. So you should be able to leverage this :)
Managing Directory Handlers
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag050e.html
Interface Reference Guide for the Cisco Unity Administrator Release 5.0 (With Microsoft Exchange)
Directory Handler Settings
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg080e.html
Hope this helps!
Rob
05-01-2009 05:27 AM
Always good about clarification, Rob. Points for you :)
05-01-2009 06:11 AM
Hey Brad,
Thanks very much my friend! This is high praise for sure :)
Cheers!
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