I am trying to figure out how to have the appropriate access code inserted for replying to calls. When my users want to reply to missed calls, they want to simply hit dial. That doesn't work though as the system is configured to require a 9 for outbound calls. I have a dial plan in place using cca 1.9.1 with 7.0.2. I am using the North American Template with a few edits.
What am I missing? I was under the impression based on the dial plan that the system would automatically insert a 9 in front of any 7 digit number dialed or insert a 91 in front of any 10 digit number called. How do I make this work?
This is a feature that our clients are beating us up about as we deploy the UC500 at sites as most phone systems I have worked with handled this feature automatically.