mcs or non mcs

Answered Question
May 1st, 2009

are they any benefits using MCS hardware over IBM or HP own servers?

I have this problem too.
0 votes
Correct Answer by rob.huffman about 7 years 8 months ago

Hey Dave,

I do prefer using Cisco branded MCS servers over the non-MCS versions primarily due to support issues. If you are having a problem that may be server related and open a TAC case you won't be referred to the 3rd party (HP or IBM) for resolution. There is "ownership" within the case with MCS boxes. I have also found that the Hardware testing/verification phase of the install goes much smoother with the Cisco branded servers. We do know that both MCS and non-MCS boxes are supported for installs, so this is just my preference :)

Supported Cisco Unified Communications Manager Releases by Server

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

Hope this helps!

Rob

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Dennis Mink Fri, 05/01/2009 - 04:01

Even if there were, installing CUCM or CUPS on it will not get passed the hardware check on installation. So installing them on non Cisco branded servers is not an option

Correct Answer
rob.huffman Fri, 05/01/2009 - 04:31

Hey Dave,

I do prefer using Cisco branded MCS servers over the non-MCS versions primarily due to support issues. If you are having a problem that may be server related and open a TAC case you won't be referred to the 3rd party (HP or IBM) for resolution. There is "ownership" within the case with MCS boxes. I have also found that the Hardware testing/verification phase of the install goes much smoother with the Cisco branded servers. We do know that both MCS and non-MCS boxes are supported for installs, so this is just my preference :)

Supported Cisco Unified Communications Manager Releases by Server

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

Hope this helps!

Rob

Jonathan Schulenberg Fri, 05/01/2009 - 10:13

If you do decide to go with direct HP or IBM servers, be sure to review the following link carefully. It contains the proper part numbers and ordering instructions to get the "exact equivalent" hardware to be supported.

http://cisco.com/go/swonly

jebrooker Mon, 05/11/2009 - 12:18

I've found the IBM or HP correct part numbers are getting more and more difficult to find. As Cisco releases new server specs, those part numbers are usually already discontinued with the manufacturer.

Jonathan Schulenberg Mon, 05/11/2009 - 14:06

Cisco has documented all of the part numbers (see my previous posting in this thread). The part numbers are frequently hidden to the average HP rep but are orderable if you know them and follow the process exactly.

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